At R&J Machine we aim to meet the service delivery expectations of all our customers and welcome any feedback regarding how your expectations have (or have not) been met.
Customer Feedback Form
– I. Kennedy
– John Locke
– Bruce Galloway
– J. Lazarus
We have used R&J Machine in the past and will not hesitate to contact them for any future projects. Congratulations on a job well done!
– David and Kim Kerr
Thank you for sending me Tom and the boys today. I just wanted to send you a quick note telling you what you probably already know. Your staff is really incredible. They are so competent, knowledgeable and polite. It has truly been a pleasure working with you.
– Amy Alfredsson
– Norm Sultmanis
– Rhonda and Ric Sluiter
– Stephen and Janet MacLachlan
– Lynn Lech
– Janet Neate
You and the company owners need to know that these young people were sincerely proud of the work they do and even more in working for R&J Machine.
Keep fostering this in those with whom you work especially the young ones.
Please forward this to anyone who can be of help in encouraging these young men to continue to be the caring, thoughtful, proud individuals that came to our home.
Derek you too are a great role model and they are lucky to have you as part of their lives
– Larry McMillen
– Carl Edwards
– Peggy Shaughnessy
– Sincerely Kevin and Cathy H.
– Best regards, Bob Martin
– Terry Soffrey
– Maureen Henderson
– Bill Gadd
– Christopher Taylor
– Harriet Costrotow
Rick & Jenn – Thanks for all your hard work, our dock is the hit of the summer!
– Cheers, Maureen & Peter Curry
Dear R&J – Thank you for all your help with the details! We love the dock and are getting lots of great comments.
– Sincerely, Marsha Charney
R&J Machine – We were very pleased with the job the workers did (under pretty bad conditions). They came on time & got everything done in short order.
– Heinz Bauer
Dear Sir – Thank you for the good work. Your crew is very knowledgeable and friendly. They are the professionals.
– Tai Wong
Katie – Please let everyone know there at your facility that the company that you work for runs a first class business. From the first phone inquiry, to the yard man who helped load our lift, it was a pleasure dealing with you all. The lift that I bought off you is of a very high quality, and most of all priced right. Please tell Rick & Jennifer they should be proud not only of their product, but also their staff. Thanks again for all your help
– Rick Forbes
Rick – The new walkway looks great! I was up there last weekend and SiSi has seen photos. Everything looks solid and stable and we appreciate the quality job that you and your crew deliver! All the best
– Peter & SiSi
Rick – The installed dock is even better, much better, than we had imagined. Pat and his team certainly knew what they were doing as they went about putting the pieces together..
The whole setup is very sturdy and surprisingly attractive. It has been a very satisfactory exercise and we are, without reservation, recommending R&J Machine to our friends on Lake Calabogie. Thank you and best personal regards.
– Bill Hewson
Hi Katie – Everyone comments on the great boathouse and super flagpole! It has been a pleasure doing business with Rick and his people!
– Linda Prior
We have been clients of R&J Machine for 12 years and are now in our second generation of their product line – mostly due to a Hurricane on Rice Lake. Great looking and robust product, versatile options, fantastic follow up and very professional installation. We love our new lift dock solution from R&J Machine! We highly recommend that you consider their solutions for your marine requirements.
– Todd and Kim Smith, Rick Lake
Good afternoon Jennifer, Just a short note and picture for you ! The dock looks incredible and my husband shared with me that your three crew members were amazing this morning..and very brave in their swimsuits !. It has been a real pleasure working with you, from meeting at the Boat Show to the phone calls and follow-ups with water levels and installing the dock today !
– Thank you,Linda and Wray
Thank you, and thanks to your troops, they did a super job of installing our floating dock. The Boat Launch at Tallan Lake is not the greatest but they handled it with aplomb.
your people handled this nasty little project very well indeed in spite of the blasted rain. Please do thank them again.
– Regards Jim Thompson
I just wanted to say, Brenda and I love our docks, flagpole , and boat lifts. Your guys did a great job and are nice, polite ,people to have working here.
Well worth the wait.
– Doug Campbell
Rick, This is a long overdue letter to thank you for a job well done. What a great dock! I want to tell you how pleased the parishioners are with the new big dock installed in 2012. It is rock solid
Ryan, I would like to take this opportunity to congratulate you and your company on a well run operation. Your installation crew did a great job installing the new dock at our cottage. They were very accommodating in customizing the sections to create the ideal. As well the bracing arms certainly worked well to stabilize the sections in deeper water. Thanks again. Our new dock and solar powered wakeboard boat lift are working well.
– Bruce Gibson
Hello Katie & Paul, Just a quick note to thank you for accommodating our time frames for the installation of the flag pole and the custom flag for Warsaw Caves 50th anniversary. The new flag pole looks great in the park along with the flag. The event was last Saturday and everything went very well including the ceremony at the new flag pole with the raising of the custom WC flag. Thanks again for all of your help and be sure to thank your installation crew for a job well done.
– John J Williams, Manager, Conservation Lands & Resources, Otonabee Conservation
Hi Ryan, Please let Rick and the boy’s know we are very happy with the dock and it looks great. The guys installing were very neat and organized.
– Andy Pennington, PENN AND MCGUIRE ELECTRIC LTD.
I was out and about this week inspecting our projects, and was pleasantly surprised at your workmanship and finished product.
The Fanning boathouse structure and decking are extremely clean and impressive looking. I hope we can put a building over this work that compliments your craftsmanship, and satisfies the client.
I was also on Catchacoma at the Harterre build, and am full impressed at how well your docks fit into the shoreline. Your scribe detail is top quality, and a nice tight fit. It is nice to be working with a company that puts so much care and effort into their work.
Everyone at KLC is enjoying working with R&J, and we look forward to many new projects down the road.
– Ben Reynolds, Production Manager, Kawartha Lakes Construction
Good morning Ryan,
I’m happy to say that the install went well, and the product is superior. We are all glad that we chose to upgrade our system with your products. It gives us an added sense of security that the rail and cradle are specced for our boat’s requirements.Not only that, your team of installers were a no nonsense crew, very adept and able to the work at hand, typically a nice bunch of young boys, we enjoyed interacting with them. All in all a super experience with a company and people that know their business.
If there are any added costs to add to your invoice please let me know at this email and we will settle up forthwith.
Thanks for a great marine rail and a great experience with your boys.
I want to thank everyone at R&J for the conversion & installation of the dock. The whole staff was very helpful during the whole project. A special thanks to Craig Phillips for his knowledge & assistance from the very beginning. I’m very proud of my R&J Machine Gantry Lift Dock, with Thansk