At R&J Machine we aim to meet the service delivery expectations of all our customers and welcome any feedback regarding how your expectations have (or have not) been met.

Customer Feedback Form


I wanted to let you know that the guys were great, worked hard at getting it into the right place, worked with us on the old lift and actually sold it to the marina. We thought it was worth giving them all a tip.
– I. Kennedy

Just wanted to let you and Rick know that the docks look fantastic with unbelievable workmanship. You all did a great job, and this is very much appreciated.
Excellent work.
Thanks again.
– John Locke

Rick, I am delighted with the new docking system your company has provided. The lads did a fine job of installation and were very pleasant to deal with. The shoreline now looks better than ever and we are all very pleased with the quality of the work done.
Thanks again.
– Bruce Galloway

What an unbelievable purchase experience we have had with R&J.Craig is an unbelievable sales rep to deal with, but his after-sales responsiveness and attention has been even more impressive. Every crew that came out as part of the delivery and install have been such a pleasure to deal with and so good at what they do. There wouldn’t be a second thought to calling Craig and using R&J for anything else dock or boat-lift related in the future. Worth every penny we spent and our finished product is absolutely spectacular!
– J. Lazarus

We would like to thank R&J Machine for their design and workmanship with the in-water work and decking of our new boathouse. With their professionalism and attention to detail, Rick and Ryan Hickson and their team helped our vision become a reality.
We have used R&J Machine in the past and will not hesitate to contact them for any future projects. Congratulations on a job well done!
– David and Kim Kerr

Thank you so much for such a great product and excellent customer service. All of your staff are hard working and knowledgeable.
Thank you for sending me Tom and the boys today. I just wanted to send you a quick note telling you what you probably already know. Your staff is really incredible. They are so competent, knowledgeable and polite. It has truly been a pleasure working with you.
Thanks again,
– Amy Alfredsson

Just a note to say a huge THANK YOU! To you, the welding team and the installation crew that was on site today. Pat and his 3 other crew were awesome! They worked so hard thru heavy rain showers and also braving the cold water temperature to set the dock modules and tighten some screw bolts! Thanks again Derek! I can’t say enough about the crews and the beautiful product that was manufactured by R&J Machine.
– Norm Sultmanis

Yes my new boat now has a proper home! The boys did great work. No slackers amongst them. You can pass that onto Derek. Looks amazing!
– Rhonda and Ric Sluiter

Extremely pleased with all of our dealings and interactions with R&J Machine and it’s employees from when I first went in to see them last fall, to throughout their visits to our lake for subsequent partial installs, to this point in early June where they are about 98% complete. R&J Machine offers a quality, well constructed product backed up by a knowledgeable and friendly team of people. Our cottage shoreline now looks pretty darn impressive with our new lift-up dock from R&J Machine!
– Stephen and Janet MacLachlan

I want you to pass on to the team how pleased I was with the process from start to finish. Everyone I have dealt with at RJ Machine has been excellent. Very professional organization that follows through on the expectation and executes flawlessly (to me the customer).
– Lynn Lech

I have been impressed with Rick and your crew from the day I met them!
– Janet Neate

Good Morning…Larry and I wanted you to know that the young men that came to work on the pre stuff were absolutely wonderful. I am sorry that I did not get their names but they were a fine example of the kind of young people that really are out in our community. They engaged in conversation after their work was done and we were so impressed with their work ethic and how well they respected each other as a team.
You and the company owners need to know that these young people were sincerely proud of the work they do and even more in working for R&J Machine.
Keep fostering this in those with whom you work especially the young ones.
Please forward this to anyone who can be of help in encouraging these young men to continue to be the caring, thoughtful, proud individuals that came to our home.
Derek you too are a great role model and they are lucky to have you as part of their lives
– Larry McMillen

I wanted to let you know your crew did a great job installing the framework today in spite of high water levels and darned cold temps. Neat efficient very polite pleasure to have them here.
– Carl Edwards

A quick note to thank you for all that you did for Steve and I. I could not be more pleased with the dock. Also the workers that came to put it in were amazing.
– Peggy Shaughnessy

To Rick and his stellar team. We purchased our dock last winter from you and installed it in the spring. We received nothing but genuine compliments about it all season and it finally made us proud to look out towards our lake. Thanks again for giving my father and I the tour of your fabrication shops, your family and staff should be very proud.
– Sincerely Kevin and Cathy H.

Rick – Many thanks for your prompt, efficient service last June. The boat lift is working fine – you should be proud that one of your aluminum lifts – 20 years later – it’s still functional and appreciated.
– Best regards, Bob Martin

Rick – Many thanks for doing such a great job on our dock at Kawagama Lake.
– Terry Soffrey

Thank you for the beautiful dock. We are the envy of Beaver Lake. The workmanship is excellent
– Maureen Henderson

Rick, Jennifer & Staff – Thank you for installing my boat lift & dock. What a pleasant surprise to see it completed so early. Thanks again for the Great service.
– Bill Gadd

– Christopher Taylor

Dear R&J Machine – Thank you so much for all your efforts to build our beautiful dock. I realize it was a challenge working with us in the States. The results are fantastic!
– Harriet Costrotow

Rick & Jenn – Thanks for all your hard work, our dock is the hit of the summer!
– Cheers, Maureen & Peter Curry

Dear R&J – Thank you for all your help with the details! We love the dock and are getting lots of great comments.
– Sincerely, Marsha Charney

R&J Machine – We were very pleased with the job the workers did (under pretty bad conditions). They came on time & got everything done in short order.
– Heinz Bauer

Dear Sir – Thank you for the good work. Your crew is very knowledgeable and friendly. They are the professionals.
Thanks again!
– Tai Wong

Katie – Please let everyone know there at your facility that the company that you work for runs a first class business. From the first phone inquiry, to the yard man who helped load our lift, it was a pleasure dealing with you all. The lift that I bought off you is of a very high quality, and most of all priced right. Please tell Rick & Jennifer they should be proud not only of their product, but also their staff. Thanks again for all your help
– Rick Forbes

Rick – The new walkway looks great! I was up there last weekend and SiSi has seen photos. Everything looks solid and stable and we appreciate the quality job that you and your crew deliver! All the best
– Peter & SiSi

Rick – The installed dock is even better, much better, than we had imagined. Pat and his team certainly knew what they were doing as they went about putting the pieces together..
The whole setup is very sturdy and surprisingly attractive. It has been a very satisfactory exercise and we are, without reservation, recommending R&J Machine to our friends on Lake Calabogie. Thank you and best personal regards.
– Bill Hewson

Hi Katie – Everyone comments on the great boathouse and super flagpole! It has been a pleasure doing business with Rick and his people!
– Linda Prior

We have been clients of R&J Machine for 12 years and are now in our second generation of their product line – mostly due to a Hurricane on Rice Lake. Great looking and robust product, versatile options, fantastic follow up and very professional installation. We love our new lift dock solution from R&J Machine! We highly recommend that you consider their solutions for your marine requirements.
– Todd and Kim Smith, Rick Lake

Good afternoon Jennifer, Just a short note and picture for you ! The dock looks incredible and my husband shared with me that your three crew members were amazing this morning..and very brave in their swimsuits !. It has been a real pleasure working with you, from meeting at the Boat Show to the phone calls and follow-ups with water levels and installing the dock today !
– Thank you,Linda and Wray

Dear Ryan,
Thank you, and thanks to your troops, they did a super job of installing our floating dock. The Boat Launch at Tallan Lake is not the greatest but they handled it with aplomb.
your people handled this nasty little project very well indeed in spite of the blasted rain. Please do thank them again.
– Regards Jim Thompson

I just wanted to say, Brenda and I love our docks, flagpole , and boat lifts. Your guys did a great job and are nice, polite ,people to have working here.
Well worth the wait.
– Doug Campbell

Rick, This is a long overdue letter to thank you for a job well done. What a great dock! I want to tell you how pleased the parishioners are with the new big dock installed in 2012. It is rock solid

Ryan, I would like to take this opportunity to congratulate you and your company on a well run operation. Your installation crew did a great job installing the new dock at our cottage. They were very accommodating in customizing the sections to create the ideal. As well the bracing arms certainly worked well to stabilize the sections in deeper water. Thanks again. Our new dock and solar powered wakeboard boat lift are working well.
– Bruce Gibson

Hello Katie & Paul,  Just a quick note to thank you for accommodating our time frames for the installation of the flag pole and the custom flag for Warsaw Caves 50th anniversary.  The new flag pole looks great in the park along with the flag.  The event was last Saturday and everything went very well including the ceremony at the new flag pole with the raising of the custom WC flag.   Thanks again for all of your help and be sure to thank your installation crew for a job well done.
– John J Williams, Manager, Conservation Lands & Resources, Otonabee Conservation

Hi Ryan,  Please let Rick and the boy’s know we are very happy with the dock and it looks great. The guys installing were very neat and organized.

Great Job!
I was out and about this week inspecting our projects, and was pleasantly surprised at your workmanship and finished product.
The Fanning boathouse structure and decking are extremely clean and impressive looking. I hope we can put a building over this work that compliments your craftsmanship, and satisfies the client.
I was also on Catchacoma at the Harterre build, and am full impressed at how well your docks fit into the shoreline. Your scribe detail is top quality, and a nice tight fit. It is nice to be working with a company that puts so much care and effort into their work.
Everyone at KLC is enjoying working with R&J, and we look forward to many new projects down the road.
– Ben Reynolds, Production Manager, Kawartha Lakes Construction


Good morning Ryan,

I’m happy to say that the install went well, and the product is superior. We are all glad that we chose to upgrade our system with your products. It gives us an added sense of security that the rail and cradle are specced for our boat’s requirements.Not only that, your team of installers were a no nonsense crew, very adept and able to the work at hand, typically a nice bunch of young boys, we enjoyed interacting with them. All in all a super experience with a company and people that know their business.

If there are any added costs to add to your invoice please let me know at this email and we will settle up forthwith.

Thanks for a great marine rail and a great experience with your boys.

Bob H

I want to thank everyone at R&J for the conversion & installation of the dock. The whole staff was very helpful during the whole project.  A special thanks to Craig Phillips for his knowledge & assistance from the very beginning.  I’m very proud of my R&J Machine Gantry Lift Dock, with Thanks

Wayne Forsyth

Raven Lake Cottage Association

The Raven Lake Dock Association (RLDA) is a not-for-profit association of water access cottagers on
Raven Lake, located on the boarder of Haliburton & Muskoka. The RLDA undertook the planning and
development of a docking solution to solve the boat mooring needs for the water access residents of
Raven Lake, located at the Raven Lake Landing situated on Highway 35 just south of Dorset ON.

The RLDA worked very closely with R&J Machine starting with our RFP process which R&J Machine won
over 3 other vendors, presenting the highest quality, most reasonably priced bid. The RLDA worked
closely with R&J Machine on the planning and installation phases to deliver our 4 main piers and 76
slips through the spring and summer of 2022.

R&J Machine was able to build and deliver the project in 2 phases, working with the RLDA’s asks and
needs and within the guidelines provided by the Ministry of Nature Resources and Forestry (MNRF)
and the local municipalities building and bylaw requirements for the project.

Throughout the project R&J Machine’s owners and staff shared their knowledge of dock construction
and installation requirements with the RLDA board to help inform and guide the project forward. R&J
Machine were quick to respond to requests for information throughout the project and showed their
ability to adapt as requirements of the project were changed during the installation of phase 1.

The RLDA Board of Directors and RLDA members are extremely happy with the product & services
provided by R&J Machine and happily provide a reference for R&J Machines product and work.

Sean Hungerford,
Past President, Raven Lake Dock Association President, Raven Lake Cottagers’ Association